Terms and conditions

These terms apply to all contracts, offers and services provided by Qalvora, Hasan Balci (Owner), Johann-Verresius-Strasse 17, 2502 Biel/Bienne (hereinafter “Qalvora”). Different client terms apply only if Qalvora has expressly acknowledged them in writing.

Qalvora provides services in websites and digital presence, design, process improvement, automation, digital courses for seniors, dashboards, business planning and strategy. The specific scope is defined in the relevant offer or individual agreement.

Offers from Qalvora are non-binding unless expressly stated otherwise. A contract is formed through written order confirmation or the start of services. Additional agreements must be in text form, for example by email.

The prices in the offer apply in Swiss francs (CHF). Unless agreed otherwise, invoices are payable without deduction within 14 days of the invoice date. In the event of late payment, Qalvora may charge customary late-payment interest.

The client provides Qalvora with all information, content, access and materials needed to provide the services, fully and on time. Delays caused by insufficient cooperation are not the responsibility of Qalvora.

Dates and deadlines are generally non-binding unless expressly agreed as binding. Force majeure and other circumstances for which Qalvora is not responsible extend agreed deadlines appropriately.

After full payment, the client receives the agreed usage rights to the delivered work. Copyright and usage rights to tools, templates and libraries used by Qalvora remain with Qalvora or the respective rights holders.

Qalvora provides its services professionally and appropriately. Defects must be reported within a reasonable time after discovery. Qalvora may remedy defects within a reasonable time.

Qalvora is liable only for damage resulting from gross negligence or intentional conduct. To the extent permitted by law, liability for slight negligence, indirect or consequential damage, lost profits or loss of data is excluded. No liability is accepted for third-party content, services or availability, such as hosting or external platforms.

Both parties keep non-public information received during the collaboration confidential and use it solely to fulfil the contract. This obligation continues after the contract ends.

Individual orders end once the agreed service has been fully provided. Ongoing services, such as maintenance, hosting or software support, may be terminated with the notice specified in the offer; if none is specified, 30 days’ notice to the end of a month applies. If the client cancels an order already placed, services provided and costs incurred up to that point must be paid.

Qalvora may use completed work as examples, naming the client in an appropriate form, for example on the website or in references. The client may object to this use in writing at any time.

Qalvora processes personal data in accordance with the Swiss Federal Act on Data Protection (FADP). Details are set out in the Privacy policy .

Changes and additions to these terms must be in text form. If a provision is or becomes invalid, the remaining provisions remain effective; the invalid provision is replaced by a rule closest to its economic purpose. Qalvora reserves the right to amend these terms at any time; the version current when the contract is formed applies.

Swiss law applies exclusively, excluding conflict-of-law rules. To the extent permitted by law, exclusive jurisdiction is Biel/Bienne.